1. WORLDWIDE SHIPPING (Except some countries and APO/FPO). The shipping method depends on your choice. 2. Items will be sent out in 1-7 working days after the payment is cleared and then provide you tracking number and tracking webiste.We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address. 3. All items packed with protective Bubble to ensure your products arrive in perfect condition. 4. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season. 6. If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction! 7. Delivery Time:
Warranty and returns policy
We are always applying ourselves to better our service for all our valued customers. Following are some questions our Warranty and Returns Policy:
1. This item is ALL BRAND NEW and in the original factory box and packing, all products have been checked and packaged in good condition before dispatch.
2. The images shown are not the actual item and are for your reference only.
3. Normally we provide 3 years warranty for consumer to our LED lights. If the led lights were broken in two years due to quality issues, we will repair it for free. (Excluding items damaged or misused after receipt).
4. Before returning goods, please contacts us first to discuss the issues you are having. Meanwhile please tell us what the defect is, to eliminate improper use. 90% of the time we are able to sort out the problem by giving technical support, without you having to send anything back.
5. If there are irremediable defects with the devices, you can return them back to us for repair or replacement under our twelve months warranty.
6. Generally, we advise you to return faulty goods by sending them through the Post Office and EMS rather than using couriers like DHL, UPS, FEDEX and TNT. Normally it will take 7-15 days to return goods to us by Post Office or EMS.
7. Return shipping fee be responsible from buyer.
Feedback
We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns. It is impossible to address issues if we do not know about them!
Customs Tax/Duty
Custom & Taxes
It's buyer responsibility to pay for its import taxes, custom duty when goods arrives at custom of destination.
If tariff must be paid before the buyer receives their order, the buyer pays, seller will not pay for customs tax/duty, and seller will not refund for customs tax/duty.
* If you don’t agree the upon items, please don’t place the orders.
